Terms & Conditions

Snow Removal Services Agreement

1. Introduction

This Snow Removal Services Agreement (“Agreement”) is effective as of the date specified on TahoeIslandSnowRemoval.com (“the Website”). This Agreement is between TahoeIslandSnowRemoval.com (“the Company”) and the customer identified in the Website Order Sheet (“the Client”). Both parties agree to the following terms, intending to be legally bound.

2. Services

2.1 General Services

The Company agrees to provide labor, supervision, materials, and equipment required to perform snow removal services (“Services”) as detailed in the Website Order Sheet. These Services will be offered at prices and terms outlined on the Website at the time of purchase. The duration for which these Services will be available is also specified in the Website Order Sheet.

Unless stated otherwise in the Website Order Sheet, the Client is responsible for determining the necessity of Services based on snow or ice accumulation or other relevant conditions. The Client must inform the Company in advance of such requirements. The Company is not liable for damages arising from the Client’s failure to timely request Services, and the Client agrees to indemnify and protect the Company from any such damages. If the Website Order Sheet delegates the responsibility of determining the necessity of Services to the Company, the Client agrees to abide by the Company’s reasonable assessment.

Should the Client decide to suspend or modify the agreed Services, they must submit a written request to the Company. The Company will continue with the existing scope of Services until a new agreement is reached. The Company will respond to such requests promptly, subject to weather conditions and legal constraints.

2.2 On-Demand Snow Removal Service

Our on-demand snow removal service is designed for flexibility and responsiveness. This non-contractual, on-demand option is activated as soon as a customer makes a purchase, aligning with the service’s name. We do not schedule these snow removal sessions until an order is placed, ensuring services are tailored to immediate needs. The processing of orders follows a first-come, first-served basis, and completion time can vary from an hour to 24 hours, largely dependent on the volume of snow.

While we strive to complete most orders on the same day they are received, there are instances where delays are inevitable due to factors such as natural disasters, unusually heavy snowfall, traffic conditions, and other unforeseeable circumstances that might affect our ability to deliver timely services. We prioritize all on-demand orders equally, with the goal of same-day completion. However, for customers requiring immediate service, we recommend opting for our Rapid Response Snow Removal package, designed to address urgent snow removal needs and provide expedited service. This package is ideal for those who need guaranteed prompt attention, mitigating potential delays caused by external factors.

2.3 Rapid Response Snow Removal Service

Our Rapid Response Snow Removal service exemplifies our commitment to promptness and priority. By selecting this service, a customer’s order is immediately placed at the top of our queue, ensuring the fastest possible response. Typically, a service provider can arrive at the specified location within an hour of a Rapid Response order being placed. Once there, they will promptly begin the snow removal process.

We understand that timely service is crucial, especially in urgent situations, and our team is dedicated to upholding this standard. However, it’s important to note that in certain cases, such as an exceptionally high snow load, natural disasters, or other unforeseeable events, the response time may exceed one hour. Despite these potential delays, our team prioritizes Rapid Response orders with the highest level of importance, ensuring that every effort is made to address these urgent requests as swiftly as possible.

2.4 Prepaid Snow Removal Service

Our prepaid snow removal service is a modern and efficient solution designed to offer flexibility and value to our customers. This service works as follows:

  • Upfront Payment for Services: Customers pay in advance for a specific number of snow removal sessions. This is a departure from traditional seasonal contracts, providing more control and predictability for the customer.
  • Different Package Options: We offer a variety of packages, such as 5, 10, or more snow removal sessions, allowing customers to select the amount that best fits their needs.
  • Service Trigger: Once there is an accumulation of 4 inches of snow or more, we dispatch a service provider to the customer’s property to carry out the snow removal.
  • Completion of Services: After the prepaid number of snow removal sessions are completed, no further services are rendered under that package. Customers then have the option to purchase additional snow removal packages as needed.
  • Cost-Effective Alternative: This approach serves as an economical substitute for costly seasonal snow removal contracts, which may not always be beneficial if snowfall is less than anticipated.
  • Customer Flexibility: Customers are encouraged to assess and decide the number of snow removal sessions they foresee requiring for their property. They can continue to purchase more sessions as the winter progresses and as needed, based on actual snowfall.
  • Non-Transferable Services: It is important to note that any snow removal purchases made in a particular winter season do not carry over to the next winter. This policy ensures that services are timely and relevant to the specific winter they are purchased for, enhancing efficiency and customer satisfaction.
  • Service Tracking: To ensure complete transparency and satisfaction, our snow removal services include GPS tracking and photographic or video evidence of each job. This approach guarantees that all work is executed as promised, providing customers with peace of mind and a verifiable record of the services performed on their property.

This prepaid model is tailored to provide our customers with a more adaptable, cost-effective way to manage their snow removal needs, avoiding the unpredictability and potential unnecessary costs associated with traditional seasonal contracts.

3. Payment

The Client agrees to pay for Services in accordance with the terms set forth on the Website. Payments are due immediately and upfront for online orders. An example of your receipt covering the services you purchased is available on the Website.

4. Indemnity

The Client agrees to indemnify, defend, and hold harmless the Company, its officers, employees, directors, and agents from any claims, losses, liabilities, or expenses, including legal fees, resulting from (i) the performance or non-performance of the Services, (ii) the Client’s failure to fulfill its obligations under this Agreement, or (iii) the enforcement of this clause. This indemnity clause will survive the termination of this Agreement.

5. Definition and Scope of Snow Removal Services

Our snow removal service is defined by a clear completion policy. Once a service provider has finished the snow removal task, the job is considered complete. If additional snowfall occurs overnight or later the same day, we will not automatically return to the property for further clearance unless the customer has purchased additional Storm Guard™ insurance services.

However, our website does offer the option for next-day service if the storm persists and more snow accumulates. This ensures timely removal of any new snowfall. Alternatively, customers can opt for our prepaid snow removal packs. Purchasing these packs guarantees that our team will return the next day, or when additional snow accumulation is observed, to perform the necessary snow removal.

This policy is designed to provide flexibility and peace of mind to our customers, ensuring that their snow removal needs are met promptly and efficiently, even in the event of continued snowfall.

6. Excessive Winter Weather Policy

Under our Excessive Winter Weather Policy, we address scenarios within our All Season Packages (Driveway Only and Premium) where abnormal snowfall exceeds typical seasonal averages, requiring additional snow removal visits beyond the standard agreement.

6.1 Coverage

Our seasonal packages cover up to 20 clearings for the winter season. This capacity is designed to cover most winter situations.

6.2 Additional Services

In instances where our team is required to visit a property more than 20 times during a season due to excessive snowfall, we may assess the need for additional snow removal services.

6.3 Discounted Rates for Extra Services

Should additional snow removal be necessary beyond the 20 clearings included in the seasonal package, these services will be provided at a heavily discounted rate, generally a 50% discount off the single service rate for additional visits. This approach ensures that our customers continue to receive quality snow removal services without facing undue financial burdens due to extraordinary weather conditions.

6.4 Notification and Agreement

Customers will be notified in advance if their property is approaching the threshold for extra services and will be provided with details regarding the discounted rates. Agreement for these additional services will be sought before any extra charges are applied.

6.5 Monitoring and Assessment

Our team closely monitors weather patterns and snowfall amounts to ensure fair and necessary application of this policy. Decisions regarding extra services are made with consideration of both historical weather data and current season trends.

6.6 Commitment to Service

Tahoe Island Snow Removal remains committed to providing exceptional service, even in the face of challenging weather conditions. This policy is designed to maintain transparency and fairness, ensuring that our customers’ properties are well cared for, regardless of the severity of the winter season.

7. Damage Policy

7.1 Property Damage and Repairs

At Tahoe Island Snow Removal, we handle every property with the utmost care. However, in the rare event of property damage:

  • Customer Reporting Requirement: At checkout, customers must specify any items or areas on their property that require special attention (e.g., delicate landscaping, external fixtures). If these items are not reported at checkout, they are not subject to repair under this policy.
  • Repair Commitment: Should we cause damage to any items that were reported at checkout as requiring special care, we will undertake necessary repairs to restore them. Our team will address these issues promptly and professionally.
  • Exclusion of General Wear and Tear: Please note that general environmental wear and tear caused by natural snow conditions or the snow removal process is not covered under this policy. Snow removal, by its nature, can be hard on landscapes, driveways, and external property elements.Specific Considerations:
    • Substrate Vulnerability: Certain driveway substrates such as pavers, old asphalt, or other types of driveway coatings and materials may not withstand the rigors of snow removal equipment. These materials are inherently more susceptible to damage due to their age, composition, or existing condition.
    • Equipment Marks: Marks or scratches from chains, snow blowers, or plows are possible and are considered normal wear and tear in the process of snow removal. The Company is not responsible for such wear and tear or cosmetic marks that result from standard snow removal operations.
    • Environmental Factors: Properties located in the Sierras are subject to harsh winter conditions. Heavy snowfall and ice can naturally cause deterioration of property elements over time. Snow removal services help mitigate more severe damage by preventing excessive snow accumulation.
    • Preventative Measures: While snow removal may contribute to some wear and tear, it ensures accessibility and reduces the risk of structural stress, ice buildup, and other potential hazards associated with accumulated snow.

Our operators take great care to minimize any potential impact on your property and are trained to be attentive to sensitive areas. They exercise caution to prevent unnecessary wear whenever possible. However, due to the nature of snow removal and environmental conditions, some degree of wear and tear is unavoidable.

In the unlikely or rare event that significant damage occurs beyond normal wear and tear, and not related to the vulnerabilities mentioned above, we will address it in accordance with our Repair Commitment.

We aim to provide a service that respects and preserves the integrity of your property, focusing attention on areas you’ve highlighted as critical. Your peace of mind is our priority.

Additional Notes:

  • Wear and Tear Acknowledgment: By agreeing to these terms, the Client acknowledges that normal wear and tear is an inherent risk of snow removal services, especially in regions with severe winter conditions.
  • Client Responsibility: The Client is responsible for maintaining their property, including the upkeep of driveways and walkways, to withstand standard snow removal practices.

This updated Damage Policy section incorporates the additional details you’ve requested. It clarifies that:

  • Certain driveway materials may not hold up to standard snow removal procedures.
  • The Company is not responsible for normal wear and tear, including marks from chains or equipment.
  • Removing snow promptly helps minimize overall wear and tear despite the risks associated with the snow removal process itself.
  • Our operators are diligent in their efforts to protect your property but cannot prevent all possible cosmetic impacts due to environmental factors.

Please review this section to ensure it meets your requirements. If you need any further adjustments or additional information included, feel free to let me know, and I’ll be happy to assist.

8. Stake Policy

8.1 Overview

Our Stake Policy at Tahoe Island Snow Removal is integral to providing top-quality snow removal services. Staking driveways is a standard industry practice, crucial for accurately marking the area designated for snow removal.

8.2 Staking Process

  • Placement and Identification: Stakes, about 5 feet tall and made of PVC, are placed a few feet off the road within the customer’s property line. They are labeled with our company contact information or website for easy identification and retrieval if lost.
  • Opt-In at Checkout: Customers automatically opt into our staking service when agreeing to our Terms of Service at checkout. We install stakes at the season’s start and remove them at the end, unless you choose to opt out.

8.3 Opting Out

  • Customer Choice: While staking is recommended, you have the option to opt-out via order notes, email, or phone.
  • Impact on Service: Opting out of staking may affect our ability to deliver the expected service level, as it assists in accurately determining the snow removal area.

8.4 Importance of Staking

  • Enhanced Service Quality: Staking ensures efficient and effective driveway clearing, maintaining our high service standard.
  • Meeting Customer Expectations: Following our Stake Policy guarantees thorough and precise driveway clearance, aligning with your expectations.

9. Digital Contract Agreement

By purchasing snow removal services from Tahoe Island Snow Removal, customers acknowledge and understand that we operate under a digital contract system. This means there will be no physical papers mailed, and no signatures required. Everything is handled digitally to streamline the process and provide a seamless experience.

Adding the desired snow removal service to your cart and completing the checkout process constitutes your acceptance of this digital contract. This agreement includes the scope of services, payment terms, and all related terms and conditions. For more details on how our digital contract works and to read the full terms and conditions, please click here.

10. Conclusion

By agreeing to these terms and conditions, the Client acknowledges that they have read, understood, and agree to be bound by this Agreement. The Company looks forward to providing you with exceptional snow removal services throughout the season.

Contact Information

For any questions or concerns regarding this Agreement or our services, please contact us at:

Last updated on [10/18/2024]